Always-on monitoring and customised notifications
Our customers appreciate the peace of mind of knowing what’s happening at their home or business even when they’re not there. From knowing instantly when motion is detected, getting a notification when the kids get home from school (or if they’re late), knowing grandma is safe, monitoring staff or a tradesperson working at the property.
How it works
Sensors installed throughout your home or business monitor and communicate all activity that takes place even when the system is disarmed.
All of the information travels over a dedicated wireless connection to the Alarm.com Operations Centre.
If an alarm occurs, the signal is routed to your central monitoring station for a 24/7 emergency response*. The signals are also routed to your smart phone so you are made aware instantly of the emergency.
If a non-alarm event occurs, like your children opening the front door, the signal is routed to only you and your predetermined contacts via push notification or email based on your settings.
* BLU SKY does not operate the central monitoring station, but instead works with a third-party central monitoring stations and licensed security dealers to enable fast and reliable wireless signalling and emergency response.
What is the difference between an Alarm and Normal Activity?
- Any time a sensor is tripped when the system is armed is an Alarm. These events require immediate attention and sometimes action. Alarms usually cause the siren to sound and can be reported to a central monitoring station.
- Most sensors are only armed when the system is armed. For example, doors and windows are usually armed when the system is armed.
- Some sensors are armed when the system is not armed. Smoke detectors and panic buttons are always armed, because you want them to cause Alarms whether the system is armed or not.
- Normal Activity includes any sensor-detected activity that occurs when the system is NOT armed. When a door opens and the system is not armed, it is Normal Activity. When an authorised user arms or disarms the system, it is also Normal Activity. Low battery and AC power failures are also included in the Normal Activity group — although they do require attention, they are not emergency situations.
- Motion sensors are usually programmed to activate Alarms only when the system is armed in Away mode. Arm Away mode is the arming mode people use when nobody is going to be at the location where the system is installed. If someone is there, Arm Stay mode is used to arm the system. Motion sensors are not armed in Arm Stay mode, which allows people to move freely without fear of tripping the security system.
- BLU SKY powered by Alarm.com can send notifications and show system status and history for both Alarms and Normal Activity. Using the Notifications tab on the system console, you can customise notifications for the various sensors in your system.