Our Privacy Policy

Effective on 21 August, 2015

We respect your privacy! This privacy policy describes how BLU SKY collects and uses the personal information you provide us. It also describes the choices available to you regarding our use of your personal information and how you can access and update this information.

 

Collection of personal information

We collect information when you access our websites: www.blusky.com.au, and shop.blusky.com.au, when you place an order and/or register to received information. We also may collect information on BLU SKY forms you fill in, or information you provide to us via email, and via phone.

 

Information we collect

The information we collect may include:

  • Your contact information such as name, email address, mailing address, billing address, phone number;

  • Information about the computer you use to access our websites, such as your IP address, browser type, and operating system;

  • Account information such as username, password, account number;

  • Session information stored in cookies that are used to ensure accurate data is extracted from our systems. These cookies do not include any personal data.

Under no circumstances will we hold sensitive payment details such as your credit or debit card number, expiry date and security code. All transactions are handled through our payment bureaus.

 

Usage of your personal information

We may use your personal information to:

  • send you information about our product and services

  • administer your account

  • fulfill your order

  • send your order confirmation

  • send you invoices and billing info

  • respond to your service requests

  • sending you marketing communication and our newsletter

  • respond to any support questions or concerns you may have

You may choose to stop receiving our newsletter or marketing emails by contacting us – find our Contact Information at the end of this policy.

 

Information obtained from third parties

We may obtain credit information about you from an outside credit reporting agency to help us with customer authentication and credit-related decisions, such as eligibility for discounts or contract length. If you provide us personal information about others, or if others give us your information, we will only use that information for the specific reason for which it was provided to us.

 

Information sharing

BLU SKY is committed to your privacy. We obey all laws and regulations in Australia applicable to our use and disclosure of your information. We will not trade, sell, or disclose to any third party any form of your personal information without your consent and we will not disclose or make available your personal information to any third parties seeking to market third party products without your consent, except as set out in this Privacy Policy.

We may provide your personal information to our suppliers and companies that provide services to help us with our business activities such as shipping your order or offering customer service. These companies are authorised to use your personal information only as necessary to provide these services to us.

We may also disclose your personal information as required by law such as to comply with a legal process when we believe, in good faith, that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.

If BLU SKY is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified by email and/or a notice on our website of any change in ownership or use of your personal information.

 

Customer Testimonials, Comments and Reviews

We post customer testimonials, comments or reviews on our web site which may contain personally identifiable information. If this information was not made public by the customers themselves, we obtain the customer’s consent via email prior to posting the testimonial to post their name along with their testimonial.

To request removal of your personal identifiable information on our website, please contact us (find our Contact Information at the end of this policy). In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.

 

Usage Tracking

We use collective, non-identifying information to better design our websites, such as the number of visits to a page, and to share with advertisers to help promote BLU SKY. We do not disclose anything that could be used to identify individuals.

We may partner with and use various third party software and services in order to analyse and improve our services and serve you advertisements (including remarketing ads across the Internet by Google or other third party partners). These third-party advertising companies use cookies to analyse how our site is used and may be used in some of our emails to let us know which emails and links have been opened by recipients. We use these metrics to help determine the effectiveness of our customer communications and marketing campaigns.

 

Links to Other Websites

Our website may include links to other websites whose privacy practices may differ from those of BLU SKY. If you submit personal information to any of those sites, your information is governed by their privacy policies.

 

Security

When we collect your personal information, such as a credit card number on our form, we encrypt the transmission of that information using secure socket layer technology (SSL). We follow commercially accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure, therefore we cannot guarantee its absolute security.

 

Updates to your Personal Information

To review, delete and update your personal information to ensure it is accurate, contact us via one of the contact methods provided below. We will retain your information for as long as your account is active or as needed to provide you services. Please contact us if you wish to request that we no longer use your information to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

 

Contact Information

If you have any questions or concerns about our privacy policy, the information we have collected from you, the practices of our websites, to make updates to your personal information we hold, or to lodge a complaint relating to our privacy policy, please contact us by calling (08) 7123 4177 or email us at support@blusky.com.au.


CONTACT US

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ABN 33 602 766 727

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